NHTSA Complaint #11590347 — 2016 MERCEDES-BENZ SPRINTER 3500

The contact owns a 2016 Mercedes-Benz Sprinter 3500. The contact stated while driving approximately 65-70 MPH, the hood unintendedly opened, striking the windshield. The contact pulled to the side of the road and became aware that the latch screws had detached; however, the latch was still welded to the vehicle. The contact was able to clamp the hood down with a ratchet. The contact related the failure to NHTSA Campaign Number: 19V665000 (Latches/Locks/Linkages). The contact was referred by the Insurance provider to Safelite Auto Glass to have the windshield replaced. However, due to the damage done to the roof of the vehicle, the vehicle was not repaired. The vehicle had not been repaired. The dealer was contacted and informed of the failure. The dealer informed the contact that the VIN was not included in a recall. The vehicle had not been taken to the dealer. The manufacturer was made aware of the failure. The failure mileage was 200,000.