NHTSA Complaint #11386226 — 2014 TESLA MODEL S

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number 11386226
Vehicle 2014 TESLA MODEL S
Component STRUCTURE:BODY
Date of Incident
Date Filed
Mileage 114,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NY

Consumer Description

1. REPLACED MCU, AT MY COST. SEVERAL WEEKS LATER A LESSER EXPENSIVE FIX WAS ANNOUNCED. SEVERAL WEEKS AFTER THAT ANNOUNCEMENT TESLA NOTIFIED ME THAT I MAY FALL UNDER AN EXTENDED WARRANTY FOR THE REPLACEMENT. IT TURNS OUT THAT BECAUSE MY VEHICLE WAS OVER 100,000 MILES AT THE TIME OF REPLACEMENT (114,000) IT DOES NOT QUALIFY FOR THE EXTENDED WARRANTY. I PURCHASE THE CAR AS CERTIFIED PRE-OWNED FROM TESLA WITH 22,000 MILES. MY OWNERSHIP MILES WAS UNDER 100,000 MILES AT THE TIME OF THE REPLACEMENT. CONSIDERING THE FAILURES OF THE MCU IN OLDER MODEL VEHICLES, AND A KNOWN PROBLEM, I WOULD THINK I WOULD BE COVERED. 2. DOOR HANDLES - ALL 4 DOOR HANDLES HAVE BEEN REPLACED AT LEAST TWICE SINCE OWNERSHIP. AGAIN, A KNOWN ISSUE IN THE DESIGN. ALL BUT ONE REPLACEMENT WERE COMPLETED AT NO CHARGE. THE LAST REPLACEMENT WAS DONE AFTER 14 MONTHS FROM THE PREVIOUS REPLACEMENT. TESLA ONLY WARRANTIES FOR 1 YEAR SINCE REPLACEMENT. I DON'T UNDERSTAND WHY SOMETHING THAT IS A KNOWN FAILURE WOULD BE MY RESPONSIBLITY. 3. TPMS SENSORS - AGAIN, A KNOWN ISSUE THAT THE ORIGINAL SENSORS WERE A BAD DESIGN. TESLA WILL ONLY REPLACE WITH THE UPGRADED VERSION, AT MY COST OF AROUND $1,000! I AM FORCED TO FIND A NON-TESLA REPAIR FACILITY TO REPLACE THE SENSORS, AT A LOWER COST. AGAIN, WHERE IS THE ACCOUNTABILITY ON TESLA TO STAND BEHIND KNOWN ISSUES.

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