NHTSA Complaint #11386160 — 2013 KIA SOUL

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11386160
Vehicle 2013 KIA SOUL
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage 139,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State FL

Consumer Description

I HAVE A 2013 KIA SOUL, I HAVE BEEN PAYING MY LOAN ON THIS CAR SINCE 2016. I TAKE CARE OF IT AND ROUTINELY DO OIL CHANGES ON IT AND UP KEEP. OVER THE COURSE OF THE PAST FOUR MONTHS I NOTICED MY CAR ACTING UP, I HAD TAKEN IT TO SHOPS AND NONE COULD FIND A PROBLEM. MY CAR WAS NOT STARTING UP, I WOULD HAVE TO JIGGLE MY WHEEL TO MIRACULOUSLY GET THE VEHICLE TO START. THEN ONCE IT STARTED IT WOULDN'T ACCELERATE AND WOULD SLOWLY GO INTO NEUTRAL. PROGRESSIVELY IT GOT WORSE, MY CAR WOULD TURN OFF IF I WAS PARKED OR AT A STOP SIGN OR WHEN GOING 20MPH OR LESS. ON 12/24/2020 AS I WAS DRIVING MY CAR ON A MAJOR HIGHWAY I SAW SMOKE COMING FROM MY CAR. I TURNED THE VEHICLE OFF AND THEN AS I RESTARTED IT, THERE WAS A LOUD CLANGING AND THE CAR WAS JUMPING. I IMMEDIATELY TURNED IT OFF AND GOT IT TOWED. I AM AT A LOSS AND COMPLETELY AT RISK WITH THIS VEHICLE PLEASE HELP.

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