NHTSA Complaint #11678431 — 2013 KIA SOUL

On [XXX] Jim Ellis Kia of Kennesaw performed Recall SC284 on my 2013 Kia Soul (VIN: [XXX] ), replacing the HECU fuse. The next day, [XXX], the vehicle lost acceleration while driving, produced a muffled engine sound, and became barely able to move forward, creating an unsafe driving condition. At no point did the check engine light illuminate, even though the vehicle was experiencing severe drivability issues. Prior to the recall, Kia’s own diagnostic (July 19, 2025) showed no catalytic converter or battery issues. An independent AAA diagnostic performed after the failure (July 21, 2025) ruled out pre-existing converter damage and linked the problem to the recall work. Despite this, the dealership denied responsibility and issued an unsupported estimate of $4,951.41 for catalytic converter replacement. The absence of a check engine light raises concerns that the recall work may have compromised the vehicle’s OBD-II diagnostic system, preventing detection of a safety defect. Furthermore, the evidence suggests that damage occurred to the catalytic converter while the vehicle was in Kia’s possession or as a direct result of the faulty installation of the recall fuse. This incident involves a safety risk, improper recall repair, and potential violation of federal recall law. I am requesting that NHTSA investigate the adequacy of Recall SC284 installation procedures and Kia’s handling of this case. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)