NHTSA Complaint #11385713 — 2016 FORD EXPLORER

I FIRST NOTICED THE PROBLEM LAST WINTER, WHEN WE WOULD DRIVE OUR EXPLORER IN THE SNOW THE CAR WOULD PULL IN RANDOM DIRECTIONS, IT GOT TO THE POINT WHERE I WAS SCARED TO DRIVE THE CAR IN FEET I WOULD BE PULLED INTO ON COMING TRAFFIC. I TOOK IT TO A MECHANIC AND THEY COULDN'T FIND ANYTHING WRONG OTHER THAN MY REAR SHOCKS WERE BAD, SO I REPLACED THEM. THEN OVER THE SUMMER I NOTICED WHEN I TURN GOING AT SLOW SPEEDS THE CAR WOULD MAKE A LOUD POP AND SOMETIMES THE STEERING WOULD GET STUCK WHEN IT POPED, SO I DID SOME RESEARCH A THOUGH MAYBE IT WAS MY TOE LINKS. SO I JUST REPLACED THEM AND THIS CAR IS STILL TERRIFYING TO DRIVE IN THE SNOW. I HAVE SEEN THAT A CONCERNING NUMBER OF PEOPLE HAVE HAD THIS SAME ISSUE AND THEY END UP REPLACING THEIR RACK AND PINION AND IT COSTS THOUSANDS OF DOLLARS.