NHTSA Complaint #11385696 — 2011 FORD F-150

THE MOST RECENT INCIDENT RESULTED IN TRANSMISSION HAVING A HARSH DOWNSHIFT TO FIRST GEAR CAUSING VEHICLE TO JERK AND ENGINE REVS UP. THIS HAS HAPPENED SEVERAL TIMES IN THE PAST INCLUDING A FEW DAYS BEFORE TAKING IT IN FOR THE RECALL REPAIR IN 2019. ( RECALL 19V -075). THIS PROBLEM, ACCORDING TO FORD, IS DUE TO INTERMITTENT FAILURE OF THE OUTPUT SPEED SENSOR ( PART OF THE MOLDED LEADFRAME IN THE TRANSMISSION). TWO LATEST INCIDENTS OCCURRED ON A CITY STREET. HAVE HAD AT LEAST ONE OCCASION ON AN EXPRESSWAY WHERE VEHICLE HAD VERY JERKY TRANSMISSION SHIFT WHILE IN CRUISE CONTROL. HAVE COMPLAINED ABOUT THIS TO FORD AND TOOK THE VEHICLE IN ON TWO OCCASIONS ( SEE ATTACHED INVOICES). THE PROBLEM HAS NEVER BEEN RESOLVED AND NO WARNING MESSAGES OR TROUBLE CODES HAVE BEEN FOUND DURING THE REPAIRS. FORD ISSUED AN EXTENDED WARRANTY COVERAGE ( PROGRAM # 19N01) ON MAY 2019 AND MY VEHICLE STILL QUALIFIES. I TOOK THE VEHICLE IN THIS WEEK TO REQUEST THEY REPLACE THE MOLDED LEADFRAME SINCE THE PROBLEM IS STILL PRESENT. THEY REFUSE TO REPLACE THE PART BECAUSE THEY SAY NO TROUBLE CODES ARE PRESENT. I HAVE FOUND OTHERS ON FORD FORUMS WHO SAY THEY HAVE THE SAME PROBLEM AND THEY ALSO HAVE NO TROUBLE CODES STORED EITHER. FORD NEEDS TO ACKNOWLEDGE THAT THE LACK OF TROUBLE CODES DOES NOT ENSURE THE PROBLEM IS NOT PRESENT. I CONTINUE TO HAVE CONCERNS THAT MY FAMILY'S SAFETY AND OTHERS IS JEOPARDIZED BY FORD NOT AGREEING TO TAKE RESPONSIBILITY AND MAKING THE NECESSARY REPAIRS. THEY THEMSELVES SAY IN THE RECALL NOTICE THAT "THIS CONDITION COULD RESULT IN A LOSS OF VEHICLE CONTROL, INCREASING THE RISK OF A CRASH."