NHTSA Complaint #11385582 — 2018 RAM 2500

TL* THE CONTACT OWNS A 2018 RAM 2500. THE CONTACT STATED THAT THE VEHICLE INDEPENDENTLY DRIFTED TO THE RIGHT WITHOUT WARNING, WHILE DRIVING AT VARIOUS SPEEDS. THE CONTACT HAD THE VEHICLE SERVICED TWICE BY AN INDEPENDENT MECHANIC FOR THE FAILURE HOWEVER, THE FAILURE PERSISTED. THE CONTACT THEN RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V021000 (STEERING). THE VEHICLE WAS REPAIRED UNDER RECALL BY DAYTONA DODGE CHRYSLER JEEP RAM & FIAT (1450 N TOMOKA FARMS RD SUITE A, DAYTONA BEACH, FL 32124). SOON AFTER THE REPAIR, THE FAILURE RECURRED. THE DEALER WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED THAT HE HAD TO PAY A DIAGNOSTIC FEE OUT OF POCKET BEFORE THE VEHICLE COULD BE REPAIRED. THE CONTACT DECLINED THE OFFER AND TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHERE THEY INFORMED HIM THAT THE WELDING TO THE SLEEVE ON THE DRAG LINK HAD LOOSENED. THE VEHICLE REMAINED IN THE POSSESSION OF THE INDEPENDENT MECHANIC. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 6,000.*DT*JB