NHTSA Complaint #11385564 — 2013 GMC TERRAIN

DRIVING MY 2013 GMC TERREIN (2.4L) IT WAS ABOUT 20 DEGREES OUT, A WARNING LIGHT CAME ON THAT OIL PRESSURE IS LOW "STOP ENGINE IMMEDIATELY. I PULLED OVER AT A GAS STATION AND AS GOT OUT OF THE CAR I COULD SEE A OIL SPILLING FROM BELOW THE ENGINE. I HAD IT TOWED TO MY MECHANIC AND HE SAID IT HAD A A REAR CRANKSHAFT SEAL OIL LEAK. I HAD RECEIVED AN EXTENDED WARRANTY BULLETIN 14882 WHICH GMC RECOGNIZE THE ISSUE. THIS SPECIAL COVERAGE COVERS THE CONDITION (2010-2013 GMC TERRAIN VEHICLES EQUIPPED WITH A 2.4L ENGINE (LAF, LEA OR LUK) THAT HAVE EXPERIENCED HIGH OIL CONSUMPTION MAY ALSO EXPERIENCE A FROZEN AND/OR PLUGGED PCV (POSITIVE CRANKCASE VENTILATION) SYSTEM DURING COLD WEATHER OPERATION. THIS CONDITION MAY INCREASE CRANKCASE PRESSURE LEADING TO A REAR CRANKSHAFT SEAL OIL LEAK) FOR A PERIOD OF 10 YEARS OR 120,000 MILES (193,000 KM), WHICHEVER OCCURS FIRST, FROM THE DATE THE VEHICLE WAS ORIGINALLY PLACED IN SERVICE, REGARDLESS OF OWNERSHIP. MY CAR IS A 2013 GMC TERRAIN WITH 119,000 MILE AND SHOULD QUALIFY FOR THE EXTENDED WARRANTY. I CALLED THE GMC CUSTOMER SERVICE AND I WAS TOLD THAT MY VIN DOESN'T QUALIFY AND THE DEALER IS ASKING FOR $3500 FOR REPAIRS. MY MECHANIC DID THE REPAIRS FOR $1500 BUT GMC WILL NOT REIMBURSE.