NHTSA Complaint #11385506 — 2016 TESLA MODEL X

MY MCU FAILED WHICH ENDED UP IMMOBILIZING THE CAR WHICH REQUIRED A FLAT BED TOW TO A NEARBY TESLA SERVICE CENTER. AT THAT TIME, TESLA REPLACED THE MCU EMMC IN SEPT 2020. SINCE THIS PART HAS BEEN REPLACED, THE BACKUP SAFETY CAMERA AND OTHER FUNCTIONALITY (E.G. NAVIGATION, USER INTERFACE ACCESS) WILL BECOME NON-FUNCTIONING FREQUENTLY. THIS CAN BE NON-FUNCTIONING FOR A FEW SECONDS TO A FEW MINUTES. SOMETIMES THE BACKUP CAMERA WILL FREEZE THE OBJECT ON SCREEN AND NOT MOVE OR BE SOLID BLACK. OVERALL THE HARDWARE "FIX" HAS CAUSED MORE ISSUES THAN BEFORE THE FAILURE. I ALSO HAVE AN EXTENDED TESLA WARRANTY, AND TESLA WILL NOT REPLACE THIS MORE PROBLEMATIC MCU NOW WITH A NEWER MCU SINCE TESLA CLASSIFIES THIS AS A "PERFORMANCE" RELATED ISSUE. TESLA SERVICE WANTS ME TO SPEND $2500 TO FIX MY BACKUP SAFETY CAMERA ISSUE OR WAIT AN UNKNOWN PERIOD FOR AN UNKNOWN SOFTWARE. IT HAS BEEN ALMOST 4 MONTHS AND THERE'S BEEN NO FIX. I WANT TESLA TO REPLACE MY MCU WITH ANOTHER MCU1 OR A MCU2 WHICH TESLA CONFIRMS FIXES THE CAMERA ISSUE.