NHTSA Complaint #11385448 — 2014 CADILLAC CTS

ON OCTOBER 27TH, I TOOK MY CAR TO THE SHOP FOR AN OIL CHANGE AND INSPECTION. I WAS TOLD BY THE MECHANIC THAT MY REAR DIFFERENTIAL WAS GOING OUT AND THERE WERE METAL SHAVINGS IN THE COMPARTMENT. THE SALES REP, NICK, SAID THERE WAS NOT A RECALL AND THE REPAIR WOULD BE $3300. THROUGH MY RESEARCH THAT THERE IS A RECALL FOR "DEFECTIVE ROLLING PINS IN THE REAR DIFFERENTIAL THAT WERE FATIGUING AND FRACTURING AND EVENTUALLY CAUSING THE REAR END TO LOCK UP" BUT ONLY FOR THE 2014 CADILLAC CTS-V NOT THE REGULAR CTS. SINCE THIS WAS A SAFETY ISSUE, I HAD TO RENT A CAR ON 11/11 TO GET TO AND FROM WORK. AFTER CONVERSATIONS NOT RECEIVING ANY COOPERATION FROM CADILLAC CORPORATION, I WAS REFERRED TO GM CORPORATION. THEY NEGOTIATED A DISCOUNT, REDUCING THE COST FOR REPAIR FROM $3300 TO $1400. THE REPAIR WAS NOT COMPLETED UNTIL 12/1. THEY REDUCED THE PRICE BY ANOTHER $500 THE DAY I PICKED UP MY CAR. SO, I PAID $900 FOR THE REPAIR AND $517.17 FOR THE CAR RENTAL (TOTAL $1,417.17). ALTHOUGH THEY SIGNIFICANTLY REDUCED THE COST OF THE REPAIR, I STILL BELIEVE THIS WAS A SAFETY ISSUE AND AN EXPENSE THAT SHOULD HAVE BEEN COVERED IN THE RECALL. THE REAR DIFFERENTIALS IN A CADILLAC CTS-V AND CTS ARE THE SAME. THE CTS-V HAS A STRONGER ENGINE, MEANING MORE TORQUE, WHICH MEANS THE REAR DIFFERENTIAL IN THE NORMAL CTS SHOULD LAST EVEN LONGER. MY 2014 CADILLAC ONLY HAD 70,000 MILES; THEREFORE, THE REAR DIFFERENTIAL SHOULD NOT HAVE GONE OUT SO SOON. I WOULD LIKE TO BE REIMBURSED FOR ALL COSTS AND SEE THIS ITEM PUT ON THE RECALL LIST FOR THE SAFETY AND BENEFIT OF OTHER CTS OWNERS.