NHTSA Complaint #11385374 — 2012 NISSAN ALTIMA

MY VEHICLE IS ONLY 8 YEARS OLD AND RECENTLY THE AIRBAG LIGHT BEGAN TO FLASH ON THE DASHBOARD , WHICH IS THE SIGN OF A PROBLEM WITH THE VEHICLE. I TOOK MY VEHICLE TO THE DEALERSHIP (ELK GROVE NISSAN, CALIFORNIA) AND PAID TO FIGURE OUT THE PROBLEM. AFTER PERFORMING THE DIAGNOSTICS, I WAS TOLD THAT THE AIRBAG SYSTEM WAS FAULTY AND THAT IT WOULD COST ME $1500 TO REPAIR. MY QUESTION TO THEM WAS: " WHY SHOULD I PAY FOR THE REPAIR IF THE AIRBAG IS FAULTY?" I ALSO SAID THAT IF THE AIRBAG IS FAULTY, IT SHOULD BE RECALLED. THEY INFORMED ME THAT THERE WAS NOTHING THEY COULD DO BECAUSE THERE WAS NO RECALL ON MY VEHICLE. I HAVE SINCE CHECKED THE SERVICE AND MAINTENANCE GUIDE FOR MY VEHICLE AND THERE IS NOWHERE IN THE BOOKLET THAT STATES THAT THE AIRBAG IS A MAINTENANCE ITEM FOR THE OWNER. THE AIRBAG IS A SAFETY ITEM AND SHOULD BE RECALLED AND REPAIRED BY THE MANUFACTURER JF IT IS FAULTY AS IS WITH MY VEHICLE. WHAT IS FRIGHTENING IS THAT THE RED LIGHT IS STILL FLASHING ON THE DASHBOARD AND I HAVE NO IDEA WHAT MIGHT HAPPEN IF I CONTINUE TO DRIVE THIS VEHICLE. THE AIRBAG IS FAULTY AND SHOULD BE RECALLED AND REPAIRED ASAP BEFORE SOMETHING VERY SERIOUS HAPPENS. SINCE AUGUST 2020, I HAVE TRADED PHONE CALLS, EMAILS AND LETTERS WITH NISSAN TO NO AVAIL. I AM THEREFORE APPEALING TO YOU TO KINDLY INTERVENE TO RESOLVE THIS PROBLEM. PLEASE FIND ATTACHED, COPIES OF COMMUNICATION WITH NISSAN FOR YOUR INFORMATION AND REVIEW.