NHTSA Complaint #11385254 — 2015 KIA SOUL

MY VEHICLE HAS BEEN HAVING ISSUES WITH THE ENGINE FOR MONTHS NOW. I HAVE HAD TO HAVE PARTS REPLACED THAT CLEARLY ARE RELATED TO THE ENGINE , CAN NOT DRIVE IT AFTER HAVING IT TOWED TO THE KIA DEALERSHIP . THEY CORRECTED TWO RECALLS , BUT DID NOT CHECK FOR PROBLEMS WITH MY ENGINE. THEY DID A DX TEST HOWEVER DID NOT DRIVE IT TO CLEARLY SEE IT STILL HAS SAME ISSUES AS WHEN I BROUGHT IT IN , BUT WORSE THAN BEFORE NOW. MY VEHICLE IS PART OF THE CAMPAIGN 20V750 WITH CODE SC200. MY VEHICLE IS ALSO BURNING OIL , TWO TIMES I WAS TOLD BY A MECHANIC THAT THEY ARE SURE IT HAS TO DO WITH ENGINE ISSUES. I CALLED THEM BACK AND ADDRESSED MY CONCERNS AFTER LEAVING WITH IT THE SAME PROBLEMS AS BEFORE AND WAS TREATED AS IF I WAS MAKING UP THE ISSUES I AM HAVING WITH THE VEHICLE . DUE TO I AM THE 2ND OWNER THEY DID NOT WANT TO USE MY WARRANTY I HAVE ON THE ENGINE TO REPAIR OR EVEN CHECK INTO THE ENGINE FOR PROBLEMS . NOW I AM HAVING TO WAIT UNTIL THE MANAGER COMES BACK TO WORK IN TWO DAYS TO GET A RESOLUTION, I CAN NOT AFFORD TO KEEP PAYING FOR TOW CHARGES FOR THE 2ND TIME.