NHTSA Complaint #11385008 — 2018 NISSAN ROGUE

LEASED A 2018 NISSAN ROGUE IN AUGUST OF 2018 AND STARTED HAVING ELECTRICAL ISSUES WITH THE VEHICLE. WHILE DRIVING, THE NAVIGATION SCREEN, CENTER CLUSTER WHERE THE SPEEDOMETER IS AND ALL AIR CONDITION AND ELECTRONICS WOULD POWER OFF AND RESTART ITSELF, AS IF I WAS CRANKING THE VEHICLE UP. TOOK THE CAR IN FOR SERVICE AND THE DEALERSHIP STATED THEY HAD NEVER SEEN THIS ISSUE BEFORE AND THAT THEY DIDN'T KNOW HOW TO FIX IT. THE DEALERSHIP CALLED ME THE NEXT DAY STATING THE CAR WAS READY. ON MY WAY HOME FROM THE DEALER, THE SENSOR SYSTEM THAT WORKS WITH THE AUTOMATIC EMERGENCY BRAKING FAILED. I TOTALED THE VEHICLE AND FRACTURED C5, C6, C7 IN MY NECK, AND HAD TO WEAR A CERVICAL COLLAR FOR 4 MONTHS FOLLOWING THE ACCIDENT. I ALSO SUFFERED A CONCUSSION. NISSAN TOOK OVER AND STARTED THEY NEEDED TO PERFORM AN INVESTIGATION. THEY FOUND AN ISSUE WITH THE SENSOR SYSTEM IN THE CAR, AND THE AEB WAS NOT FUNCTIONING. THIS COULD HAVE ALL BEEN AVOIDED. 10 MONTHS LATER THEY SEND OUT A CUSTOMER SERVICE INITIATIVE TO HAVE THE CAR UPDATED AND LOOKED AT AGAIN. HOWEVER THE CAR WAS NO LONGER IN MY POSSESSION.