NHTSA Complaint #11384743 — 2017 CHEVROLET MALIBU

TL* THE CONTACT OWNS A 2017 CHEVROLET MALIBU. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE STEERING ASSISTANCE REDUCED WARNING MESSAGE WOULD INTERMITTENTLY APPEAR ON THE INSTRUMENT PANEL. THE CONTACT HAD INITIALLY TAKEN THE VEHICLE TO MALCOLM CUNNINGHAM CHEVROLET AUGUSTA (2031 GORDON HWY, AUGUSTA, GA 30909) WHERE SHE WAS INFORMED THAT SHE HAD A DEFECTIVE RACK AND PINION. THE CONTACT THEN TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHERE THEY DIAGNOSED THE VEHICLE WITH A DEFECTIVE TIE ROD AND HAD THE TIE ROD REPLACED. RECENTLY, THE CONTACT STATED THAT AN ABNORMAL SCRAPING NOISE WOULD EMIT FROM THE VEHICLE UPON DEPRESSION OF THE BRAKE PEDAL AS THE ABS WARNING LIGHT APPEARED ON THE INSTRUMENT PANEL. THE CONTACT THEN TOOK THE VEHICLE TO JOHNSON MOTOR COMPANY OF SOUTH CAROLINA (490 JEFFERSON DAVIS HWY, GRANITEVILLE, SC 29829) WHERE THEY REPAIRED THE VEHICLE FOR A DEFECTIVE PCV HOSE. AN HOUR AFTER THE VEHICLE WAS RETURNED TO THE CONTACT, THE SAME FAILURE RECURRED. THE MANUFACTURER HAD BEEN NOTIFIED SEVERAL TIMES ABOUT THE FAILURES AND SEVERAL CASES WERE FILED. THE MANUFACTURER OFFERED NO FURTHER ASSISTANCE. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS 10,757.