NHTSA Complaint #11384688 — 2009 VOLKSWAGEN TOUAREG

FUEL/PROPULSION SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11384688
Vehicle	2009 VOLKSWAGEN TOUAREG
Component	FUEL/PROPULSION SYSTEM
Date of Incident	December 10, 2020
Date Filed	December 23, 2020
Mileage	112,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AZ

Consumer Description

DRIVING ON THE INTERSTATE A FAULT LIGHT STARTED FLASHING "ENGINE FAULT SERVICE NOW" ALONG WITH THE GLOW PLUG LIGHT. I PUT THE TRANSMISSION INTO NEUTRAL AND MOVED INTO THE SLOW LANE. THE ENGINE IMMEDIATELY STOPPED. I PUT ON MY HAZARD LIGHTS AND WAS ABLE TO ALLOW IT TO ROLL IT A SAFE PLACE TO PULL OVER. THE DEALERSHIP SAID THE HIGH PRESSURE FUEL PUMP FAILED (HPFP) WHICH CAUSED THE ENGINE TO IMMEDIATELY STOP. LUCKILY I WAS IN AN AREA WHERE I COULD ROLL TO A SAFE PLACE AND WASN'T PULLING A TRAILER LIKE WE OFTEN DO. I WAS ALSO LUCKY I WAS IN AN AREA WITH CELL RECEPTION. I HAD SPENT MOST OF THE DAY DRIVING IN A REMOTE AREA THAT WOULDN'T HAVE HAD RECEPTION.

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