NHTSA Complaint #11384407 — 2016 HYUNDAI SONATA PLUG-IN HYBRID

TL* THE CONTACT OWNS A 2016 HYUNDAI SONATA. THE CONTACT STATED THAT WHILE DRIVING AT HIGH SPEEDS, THE VEHICLE LOSS MOTIVE POWER AND STALLED WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS PUSHED OFF THE ROADWAY WITH ASSISTANCE FROM A BYSTANDER. THE VEHICLE WAS TOWED TO TUSTIN HYUNDAI (16 AUTO CENTER DRIVE, TUSTIN, CA 92782, (714) 647-2000) TO BE DIAGNOSED. THE TECHNICIAN DETERMINED THAT THE COMMUNICATION WIRE BETWEEN THE BATTERY AND COMPUTER FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED 2 YEARS LATER. THE CONTACT WAS INFORMED THAT THE COMPUTER TO THE ENGINE NEEDED TO BE REBOOTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED THE CONTACT WITH A CASE NUMBER. THE FAILURE MILEAGE WAS APPROXIMATELY 18,000.