NHTSA Complaint #11383943 — 2016 FORD EDGE

PRIOR HISTORY- COUPLE TIMES THE ADAPTIVE STEERING LIGHT WOULD COME ON AND GO RIGHT BACK OUT. ON 12/14/2020 I WAS DRIVING AND IN A RIGHT HAND TURN WHEN I HEARD A POP ON MY STEERING WHEEL. I IMMEDIATELY GOT A 'ADAPTIVE STEERING SERVICE REQUIRED' LIGHT. I KNEW THIS WAS A KNOWN ISSUE AND DROVE TO THE NEXT TOWN WITH NO ISSUE TO WHERE I COULD SAFELY PULL OFF THE ROAD. WHEN I STOPPED THEN STARTED THE CAR AGAIN MY STEERING WAS LOCKED AND I HAD 4 MESSAGES ILLUMINATED ON THE DASH (SEE ATTACHED PICTURES). I HAD THE CAR TOWED TO THE DEALERSHIP AND IT WAS DIAGNOSED AS A RACK AND PINION WHICH WILL COST $3400.00. (I DON'T CARE AS MUCH ABOUT THE COST, I WANT TO SEE AN ACTION BY FORD WHO IS AWARE OF THE ISSUE AND WANTS TO SOAK UP THE $2000+ FOR THE PARTS) I'VE DONE SOME RESEARCH AND IT APPEARS THIS IS A KNOWN CONTINUED ISSUE IN THIS MAKE AND MODEL VEHICLE AND IS A HUGE SAFETY CONCERN AS THE STEERING ACTUALLY LOCKS UP TO WHERE YOU CAN'T DRIVE, COULD YOU IMAGINE HAVING YOUR FAMILY OR SPOUSE AND KIDS IN THIS FAMILY STYLE VEHICLE AND THE STEERING GOING OUT? I CHATTED WITH A FORD CUSTOMER SERVICE REP AND SHE ALSO CONFIRMED FORD HAS HAD ISSUES WITH THIS AND HAVE MULTIPLE REPAIRS DONE BUT THEY ARE NORMALLY DONE UNDER THE WARRANTY.