NHTSA Complaint #11383899 — 2012 CADILLAC SRX

EXTERIOR LIGHTING issue reported to NHTSA

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Complaint Details

ODI Number	11383899
Vehicle	2012 CADILLAC SRX
Component	EXTERIOR LIGHTING
Date of Incident	October 23, 2020
Date Filed	December 17, 2020
Mileage	60,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

THE NORMAL HEADLAMPS ON THE VEHICLE ARE EQUIVALENT TO A NIGHT LIGHT BULB. YOU CANNOT SEE WHEN DRIVING AT NIGHT WITH THE NORMAL HEADLIGHTS ON. APPARENTLY THERE WAS A LAW SUIT FOR THIS, BUT THERE WAS ONLY A CERTAIN TIME PERIOD TO HAVE THE ISSUE FIXED AND IT WAS A REIMBURSEMENT SITUATION WITH A HEFTY OUT OF POCKET EXPENSE. I PURCHASED THE VEHICLE AFTER THE FACT, NOT KNOWING OF THIS PROBLEM. I WAS ADVISED BY A GM REPRESENTATIVE TO DRIVE WITH MY HIGH BEAMS ON TO SOLVE THE PROBLEM? IT WORKS, BUT OTHER DRIVERS ARE NOT HAPPY AS THEY FLASH THEIR LIGHTS AT US. WE HAVE NO OTHER SOLUTION, CANT SEE AND DONT HAVE THE $1600 WE WERE TOLD IT COSTS TO FIX THE ISSUE.

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