NHTSA Complaint #11383663 — 2012 FORD F-250

TL* THE CONTACT OWNS A 2012 FORD F-250. THE CONTACT STATED THAT WHILE DRIVING, HE HAD TO SLAM ON THE BRAKES TO AVOID CRASHING INTO A VEHICLE THAT HAD TURNED IN FRONT OF HIM. THE BRAKE PEDAL WENT SOFT WHILE PRESSED DOWN. THE VEHICLE WAS TAKEN TO RON TIRAPELLI FORD (4355 W. JEFFERSON ST, SHOREWOOD, IL 60404, (815) 725-3033). THE DEALER CHECKED THE BRAKES AND RECOMMENDED THAT THE BRAKE PADS BE CHANGED AND THE BRAKE LINES BE BLED TO REMOVE AIR IN THE SYSTEM. THE CONTACT PICKED UP THE VEHICLE AND TESTED THE BRAKE PEDAL AND THE BRAKE PEDAL WENT DOWN TO THE FLOORBOARD. THE CONTACT HAD THE MANAGER STEP ON THE BRAKE PEDAL AND IT WENT DOWN TO THE FLOOR. THE DEALER MADE AN APPOINTMENT THE NEXT DAY AND PROVIDED COMPLETE SERVICE CHECK. THE FAILURE RECURRED AGAIN WHILE DRIVING 45 MPH. THE CONTACT TOOK THE VEHICLE BACK TO THE SAME HOWEVER, THE FAILURE PERSISTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 95,000. THE VIN WAS NOT AVAILABLE.