NHTSA Complaint #11383639 — 2017 SUBARU WRX

TL* THE CONTACT OWNS A 2017 SUBARU WRX. THE CONTACT STATED THAT WHILE DRIVING 70 MPH, THE STEERING WHEEL SEIZED, THE CONTACT STATED THAT HE THEN STEER THE WHEEL TO THE RIGHT, THE STEERING WHEEL WAS OK, THEN THE STEERING WHEEL BECAME DIFFICULT TO STEER. THE CONTACT STATED THAT HE JERK THE WHEEL A LITTLE BIT TO THE RIGHT, THE VEHICLE HIT A POTHOLE, THE VEHICLE BRUSHED A LITTLE OF THE GODRAIL AND RUN INTO CONES AND HIT A CONCRETE BARRIER, THE VEHICLE CAME TO A STOP. THE POWER STEERING WARNING LIGHT ILLUMINATED. THE CONTACT DID NOT SUSTAINED INJURIES. THE VEHICLE WAS ABLE TO DRIVE NORMAL. THE VEHICLE WAS TAKEN TO SUBARU OF WICHITA, 11610 E KELLOGG DR N, WICHITA, KS 67207, BUT WAS NOT DIAGNOSED OR REPAIRED. THE DEALER INFORMED THE CONTACT THAT THE VEHICLE NEEDED AN ALIGNMENT. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT WHILE AT A DRIVE THRU, THE VEHICLE LOST POWER, ALL THE WARNING LIGHTS ILLUMINATED. THE WINDSHIELD WIPERS STOP FUNCTIONING. THE CONTACT CALLED THE SAME DEALER AND INFORMED THEM OF THE FAILURE AND WAS ADVISED TO SCHEDULE AN APPOINTMENT FOR A DIAGNOSTIC TESTING. VEHICLE WAS NOT TAKEN TO THE DEALER DUE TO THE DIAGNOSTIC AND REPAIRED FEES. THE CONTACT ALSO MENTION THAT THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000.