NHTSA Complaint #11383462 — 2016 TESLA MODEL S

MULTIPLE CENTER SCREEN FAILURES EXPERIENCED SINCE OCTOBER 2020. MOST NOTABLE HIGHWAY DRIVING INCIDENTS LISTED BELOW. 18NOV2020 WHILE DRIVING CENTER SCREEN BECAME UNRESPONSIVE. THE DRIVER SEAT HEATER WAS STUCK ON LEVEL 3. THE TURN SIGNAL SOUND CONTINUED AFTER THE TURN SIGNAL WAS TURNED OFF. CLIMATE CONTROLS COULDN'T BE TURNED OFF. NO RESPONSE TO RADIO SELECTIONS. 10 MINS LATER THE RADIO CAME ON AT A VERY LOUD VOLUME, BUT UNABLE TO REDUCE OR MUTE VOLUME. VOLUME MUTED AFTER 10 MINS. THE SCREEN REBOOTED, NO CELL SIGNAL. 19NOV2020 DRIVING, THE TOUCH SCREEN WENT BLACK. ATTEMPTED TO REBOOT USING THE SCROLL BUTTONS SEVERAL TIMES. IT DID NOT RESPOND. I REBOOTED THE DRIVER'S SCREEN, THEN THE CENTER SCREEN BEGAN TO REBOOT. THE TESLA SYMBOL APPEARED AND DISAPPEARED 4 TIMES OVER 5 MINUTES BEFORE THE CENTER SCREEN CAME ON. CAR UNABLE TO CONNECT TO CELL SERVICES FOR SEVERAL DAYS. 26NOV2020 DRIVING, ALL SYSTEMS APPEAR TO BE NORMAL ACCEPT THERE'S NO VOLUME, AND NO TURN SIGNALS. CENTER SCREEN WENT BLACK. CANNOT STOP VENTILATION. 4 HOURS AFTER PARKING CAR THE VENTILATION IS STILL ON, BUT THE DRIVER SCREEN SHOWS THAT THE VENTILATION IS OFF. CENTER SCREEN DOES NOT RESPOND TO REBOOT ATTEMPTS. BATTERY POWER GETTING LOW. FINALLY RECOVERED CENTER SCREEN AFTER 36 HOURS. 02DEC2020 CENTER SCREEN WENT BLACK AND DID NOT COME BACK ON. REQUEST FOR APPOINTMENT WITH TESLA MADE. EARLIEST APPOINTMENT IS 21DEC2020. HAVE NOT BEEN ABLE TO REBOOT CENTER SCREEN AFTER MANY ATTEMPTS. 12 DAYS LATER AND SCREEN IS STILL NOT RECOVERABLE. WHEN THE CENTER SCREEN GOES BLACK THE FOLLOWING FEATURES ARE OUT OF COMMISSION: TURN SIGNALS BACK UP CAMERA CLIMATE CONTROL & SEAT HEATERS(IF ON, I CANNOT TURN IT OFF) HAZARD LIGHTS TIRE PRESSURE SENSORS AUTOPILOT FEATURES ADAPTIVE CRUISE CONTROL LANE DEPARTURE WARNING BLIND SPOT WARNING INFOTAINMENT CHARGING CONTROLS