NHTSA Complaint #11383372 — 2012 HYUNDAI SONATA HYBRID

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11383372
Vehicle 2012 HYUNDAI SONATA HYBRID
Component ENGINE
Date of Incident
Date Filed
Mileage 129,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MO

Consumer Description

TL* THE CONTACT OWNS A 2012 HYUNDAI SONATA HYBRID. THE CONTACT STATED THAT UPON START OF THE VEHICLE AS WELL AS UPON ACCELERATION, HE HAD HEARD AN ABNORMAL FLUTTERING NOISE EMIT FROM THE ENGINE, WITHOUT WARNING. THE CONTACT THEN TOOK THE VEHICLE TO ST. CHARLES HYUNDAI (5701 VETERANS MEMORIAL PKWY, ST PETERS, MO 63376) WHERE THE CONTACT WAS INFORMED THAT THE VEHICLE WAS DANGEROUS TO DRIVE AND THAT THE ENGINE COULD POSSIBLY LOCK UP WHILE DRIVING. THE DEALER GAVE THE CONTACT A LOANER VEHICLE WHILE THEY ATTEMPTED TO DETERMINE THE CAUSE OF THE FAILURE. THE CONTACT WAS THEN INFORMED THAT THE VEHICLE WAS DIAGNOSED WITH ENGINE FAILURE. UPON INVESTIGATION, THE CONTACT DISCOVERED NHTSA CAMPAIGN NUMBER: 20V746000 (ENGINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 129,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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