NHTSA Complaint #11383350 — 2020 KIA NIRO EV

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	11383350
Vehicle	2020 KIA NIRO EV
Component	UNKNOWN OR OTHER
Date of Incident	December 11, 2020
Date Filed	December 14, 2020
Mileage	89 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WA

Consumer Description

VOLUME ON VESS AND BACKUP ALERT SYSTEM GREATLY EXCEEDS RECOMMENDED LEVELS, TO THE POINT WHERE BACKING UP OUT OF GARAGE CAN ANNOY NEIGHBORS IN THEIR HOMES. WHEN BACKING OUT OF A PARKING SPOT AT A LOCAL STRIP MALL, THE VOLUME OF THE BACKUP ALERT FROM THE VESS WAS SO SHOCKING THAT IT STARTLED A PEDESTRIAN, CAUSING THEM TO TRIP AND ALMOST FALL ON THEIR FACE. KIA DOES NOT PROVIDE A WAY TO REDUCE VESS VOLUME TO CLOSER TO NHTSA RECOMMENDED LEVELS. ALSO, VESS STAYS ENGAGED UP TO AROUND 23 MPH, MAKING IT AN ANNOYANCE TO PEOPLE WE SHARE THE ROAD WITH UNDER LOWER SPEED CONDITIONS SUCH AS NEIGHBORHOOD STREETS.

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