NHTSA Complaint #11383347 — 2008 MERCURY MARINER

TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, GREATER DRIVER EFFORT WAS NEEDED TO STEER THE VEHICLE WITHOUT WARNING. THE CONTACT ALSO STATED THAT AN ABNORMAL CLICKING SOUND WAS HEARD WHILE STEERING IN EITHER DIRECTION. THE VEHICLE WAS TAKEN TO LAFONTAINE FORD OF LANSING (5103 S CEDAR ST, LANSING, MI 48911) WHERE AN UPDATE WAS PERFORMED IN THE VEHICLE PER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). RECENTLY, UPON REVERSING OUT OF A PARKING SPOT, THE POWER STEERING FAILED AS THE POWER ASSIST FAULT WARNING MESSAGE APPEARED ON THE INSTRUMENT PANEL. THE DEALER AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NO LONGER UNDER RECALL. NO FURTHER ASSISTANCE WAS PROVIDED. THE VEHCILE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 154,271.