NHTSA Complaint #11383303 — 2020 FORD FUSION

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11383303
Vehicle	2020 FORD FUSION
Component	ELECTRICAL SYSTEM
Date of Incident	December 12, 2020
Date Filed	December 14, 2020
Mileage	17,500 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IN

Consumer Description

THE TOUCHSCREEN DISPLAY IS NOT WORKING. IT TURNED COMPLETELY BLACK. I CANNOT CHANGE THE RADIO STATION. I SHUT OFF MY CAR AND TURNED IT BACK ON AND IT IS STILL NOT WORKING HAD TO HARD RESET THE SYSTEM CAR ALSO SHIFTS HARD IN AND OUT OF PARK AND REVERSE, MAKES A CLUNKING SOUND AND SHIFTS HARD IN FIRST AND SECOND

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#11709990 — January 9, 2026 — I am the second owner on my Ford fusion 2020 SE all-wheel-drive I got the car at 21,000 I had warranty since I had th...

#11705924 — December 18, 2025 — When these problems started it was only 6 months after purchase and I was already having issues with power train malf...

Recent Complaints for the 2020 FORD FUSION

#11717716 — FUEL/PROPULSION SYSTEM — February 13, 2026 — "The incident occurred immediately after shifting the vehicle into reverse and starting to move. The engine suddenly ...

#11716377 — SEAT BELTS — February 7, 2026 — The locking mechanism that keeps the seat belt safely locked into place is malfunctioning. I have to ensure the belt ...

#11715575 — ENGINE — February 4, 2026 — Last month, while transporting my brother to his arm surgery in Chapel Hill, NC, I observed unusual and audible shift...

#11715575 — UNKNOWN OR OTHER — February 4, 2026 — Last month, while transporting my brother to his arm surgery in Chapel Hill, NC, I observed unusual and audible shift...

#11715667 — UNKNOWN OR OTHER — February 4, 2026 — Back up camera, and touch screen go completely out...the whole system will not come back on until vehicle is shut off...