NHTSA Complaint #11383246 — 2020 TOYOTA RAV4

I BOUGHT MY 2020 RAV4 LE VIN: [XXX] LAST JAN.2020 I NOTICED THE BACK DOOR GLASS HAS A LOT OF CIRCLES COMING FROM EFFECT OF SUCTION GLASS HANDLER THESE CIRCLES BECOME VERY VISIBLE WITH HUMIDITY AND CAUSE DECREASE IN MY VISION TO THE BACK OF MY CAR SPECIALTY AT NIGHT I CAN'T DECIDE HOW FAR IS CAR BEHIND ME AND TOTALLY UNSAFE. WHEN I TRIED TO COMPLAIN TO DEALER THEY ARE SO RUDE AND NOT COOPERATIVE, STORE MANAGER HIS NAME [XXX] SAID YOU CAN COMPLAIN TO TOYOTA NOT US INSISTING ON ITS NOT A DEFECT IN MY CAR . JUST FYI I RECORDED MY COMPLAIN AT DEALER OFFICE 2 TIMES. THEN I CONTACTED TOYOTA AND THEY FILE CASE NUMBER [XXX] ASKING ME TO GIVE THEM TIME TO INVESTIGATE ON 12/11/ 2020 AT 6:20 PM EST I RECEIVED PHONE CALL FROM CASE MANAGER HER NAME IS [XXX] THE PHONE CALL IS RECORDED SHE SAID AFTER INVESTIGATIONS ALL RAV4 2020 HAS SAME PROBLEM OF CIRCLES IN HATCHBACK GLASS DOOR AND IT COMES FROM THE WAY HOW THE CAR BUILT AND THIS MAKES THE GLASS CONTAINS A LOT OF CIRCLES I TOLD HER THIS DEFECT IN THE CAR BECAUSE IT DECREASES MY VISION SHE SAID TOYOTA DOES NOT CONSIDER THESE CIRCLES A DEFECT ITS JUST BECAUSE THE WAY THE BUILT THE CAR. PLEASE HELP ME I PAID A LOT OF MONEY TO BUY BRAND NEW CAR THEN SURPRISED WITH THIS PROBLEM AND TOYOTA CONSIDER THIS NOT A PROBLEM INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR