NHTSA Complaint #11383055 — 2014 FORD EXPLORER

I WAS EXPERIENCING THE SMALL OF EXHAUST IN MY VEHICLE RECENTLY. I TOOK IT TO MY LOCAL FORD DEALER AND THEY LET ME KNOW THAT IT IS A KNOWN ISSUE IN EXPLORERS FOR MODEL YEARS 2011-2017, BUT MY VIN NUMBER ISN'T COVERED BY THE SERVICE BULLETIN OR SAFETY RECALL. I DID PROCEED TO HAVE THE VEHICLE REPAIRED, THE DEALERSHIP TOLD ME TO CONTACT FORD CUSTOMER SERVICE. I HAVE CONTACTED THEM, THEY ALSO REITERATED THE SAME INFORMATION--THAT IT IS A KNOWN ISSUED, BUT MY VIN NUMBER IS NOT INCLUDED AS ONE WHERE THIS WOULD BE A CONCERN. I AM CONFUSED BY THIS AS I DID UNKNOWINGLY EXPERIENCE THESE FUMES IN THE CABIN OF THE VEHICLE, THE DEALERSHIP HAD TO PARTIALLY TAKE THE CAR APART TO SEAL VARIOUS AREAS, ETC.