NHTSA Complaint #11382897 — 2016 TESLA MODEL X

ON THE FIRST USED OF THE DAY, THE INSTRUMENT CLUSTER TAKES ABOUT 45-60 SECONDS TO BOOT UP. THIS MAKES THE CAR UNDERIVABLE UNTIL THE SCREEN IS ACTIVE. I HAVE HAD THE ISSUE SINCE JULY, TESLA HAS INVESTIGATED THE LOGS NUMEROUS TIMES TO NO AVAIL. I AM NOW BEING TOLD IT IS A FIRMWARE ISSUE THEY ARE AWARE OF. BUT, THERE IS NO TIMELINE FOR A FIX. I FIND THIS VERY DANGEROUS AND ANNOYING. IF I HAD TO MOVE THE CAR QUICKLY IN ANY KIND OF AN EMERGENCY, I CANNOT DO SO. THE CAR IS COMPLETELY UNDERIVABLE UNTIL THE INSTRUMENT CLUSTER BOOTS UP. OTHER THAN WAITING, THE ONLY OPTION I HAVE BEEN GIVEN IS TO PAY $2,500 FOR A NEWER VERSION OF THE MAIN COMPUTER. THIS IS TOTALLY UNACCEPTABLE TO ME, AS THE CAR IS STILL UNDER WARRANTY. AS PER YOUR NOTE BELOW, THE CAR IS ALWAYS STATIONARY. AS SAID ABOVE, IT IS UNDERIVABLE UNTIL THE SYSTEM BOOTS UP.