NHTSA Complaint #11382765 — 2014 FREIGHTLINER CASCADIA

FOR 1 1/2 YEARS I HAVE GONE TO THE LOCAL DEALER WITH THE COMPLAINT THAT IF THE ROADWAY IS WET AND IT'S NECESSARY TO APPLY THE BRAKES, THE STEERING WILL PULL SHARPLY AND HARD TO THE LEFT. THERE HAS BEEN MULTIPLE "FIXES"; NONE HAVE SOLVED THE ISSUE. FREIGHTLINER CORP HAS BEEN DIRECTING THE DEALER WITH PROCEDURES TO TRY AND NONE OF THEM SOLVE THE ISSUE. CURRENTLY, MY TRUCK HAS BEEN AT FREIGHTLINER NW, OLYMPIA, WA FOR NEARLY 10 DAYS WHILE I PAY FOR A RENTAL TRUCK TO MEET MY CUSTOMER'S NEEDS. AS OF TODAY, FREIGHTLINER IS BAFFLED AND IS LOOKING FOR ANOTHER IDEA TO TRY. APPARENTLY THIS IS NOT THE ONLY INSTANCE OF THIS SITUATION. LAST MONTH WHEN I SPOKE WITH A REP, IT WAS STATED THAT "THERE WAS A RECENT DIRECTIVE" FOR ANOTHER PROCEDURE TO USE FOR THIS COMPLAINT. I'M NOT NEW TO THIS OCCUPATION AS I'VE DRIVEN AND/OR OWNED MY OWN TRACTOR FOR OVER 50 YEARS. I'VE NEVER HAD A VEHICLE HAVE THIS TYPE OF PROBLEM AND NOT BE SOLVABLE. THE INTENSITY OF THE STEERING WHEEL BEING PULLED TO THE LEFT IS SUCH THAT I WILL NOT ALLOW MY WIFE TO DRIVE THE TRUCK IF IT IS RAINING. I BELIEVE IT WOULD JERK IT FROM HER CONTROL. IT IS NOT A STEERING MECHANISM ISSUE AS IT ONLY DOES THIS WHEN BRAKES ARE APPLIED AND WET ROADWAY. I'VE LOOKED BACK IN MY RECORDS AND I SEE MY INITIAL COMPLAINT WAS MADE IN MAY, 2019