NHTSA Complaint #11378466 — 2016 FORD TRANSIT

TL* THE CONTACT OWNS A 2016 FORD TRANSIT VAN. THE CONTACT STATED THAT HE HAD A TEMPORARY FIX FOR A RECALL REPAIR FOR A DRIVE SHAFT FLEXIBLE COUPLING DONE BACK ON 11/2017. THE REPAIRS WERE DONE AT THE DEALER WYATT JOHNSON FORD 646 THOMPSON LN, NASHVILLE, TN 37204 (615) 244-3615. THE ISSUE RECURRED AGAIN IN 09/2018 WHEN THE PART WAS DISCOVERED TO BE CRACKED. THE VEHICLE WAS TAKEN TO ANOTHER UNKNOWN DEALER TO DO ANOTHER TEMPORARY REPAIR SINCE THE PERMANENT RECALL REPAIR PARTS WERE STILL NOT AVAILABLE YET. THE TEMPORARY REPAIRS WERE COMPLETED. THE ISSUE HAPPENED AGAIN YESTERDAY 12/07/20 AND THE DEALER STATED THAT THE RECALL REPAIRS WERE SHOWN TO BE COMPLETED AND THEY WOULD NOT COMPLETE THE REPAIRS AT NO COST. THE PERMANENT REPAIR SOLUTION CAME OUT IN 10/2019 BY THE MANUFACTURER AND THE CONTACT'S CASE WAS CLOSED OUT. THE MANUFACTURER STATED THAT THE RECALL WAS COMPLETED AND WOULD NOT ASSIST IN THE PERMANENT REPAIR FOR THE VEHICLE. THE VEHICLE WAS UNREPAIRED AS A RESULT. THE FAILURE MILEAGE WAS 40,412.