NHTSA Complaint #11378374 — 2018 RAM 2500

TL* THE CONTACT OWNS A 2018 RAM 2500. THE CONTACT STATED THAT AFTER A WHEEL ALIGNMENT WAS PERFORMED ON THE VEHICLE, THE STEERING WHEEL WOULD INDEPENDENTLY VEER TO THE LEFT WHILE DRIVING AT VARIOUS SPEEDS, WITHOUT WARNING. THE CONTACT HAD TAKEN THE VEHICLE TO CERRITOS DODGE CHRYSLER JEEP RAM (18803 STUDEBAKER RD, CERRITOS, CA 90703) WHERE HE WAS INFORMED THAT A JAM-LINK ON THE STEERING NUT HAD LOOSENED. THE NUT WAS TIGHTENED AND ANOTHER WHEEL ALIGNMENT WAS PERFORMED. THE CONTACT THEN TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHO INFORMED HIM THAT BOTH JAM LINKS HAD LOOSENED AND BOTH WERE TIGHTENED. THE STEERING FAILURE PERSISTED AND THE VEHICLE WAS TAKEN TO LOS ANGELES CHRYSLER DODGE JEEP RAM (2025 S FIGUEROA ST, LOS ANGELES, CA 90007) WHERE HE WAS THEN INFORMED OF NHTSA CAMPAIGN NUMBER: 19V021000 (STEERING) WHICH WAS LINKED TO THE FAILURE. THE CONTACT STATED THAT PREVIOUS RECORDS SHOWED THAT AN INSPECTION WAS PERFORMED PRIOR AND NO FAILURE WAS FOUND THEREFORE, THE RECALL WAS REMOVED FROM THE VEHICLE. THE DEALER INFORMED THE CONTACT THAT THEY WOULD CONTACT THE MANUFACTURER FOR GUIDANCE ON HOW TO PROCEED. THE VEHICLE WAS NOT YET REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 15,500.*DT*DT *TR*DT *JB