NHTSA Complaint #11378207 — 2016 HYUNDAI ELANTRA

TL* THE CONTACT OWNS A 2016 HYUNDAI ELANTRA. THE CONTACT STATED THAT WHILE DRIVING 60 MPH, A KNOCKING SOUND WAS COMING FROM UNDER THE HOOD. THE CONTACT DROVE TO HER RESIDENCE AND CALLED HYUNDAI OF NEW PORT RICHEY (3936 US-19, NEW PORT RICHEY, FL 34652) AND INFORMED THE DEALER OF THE FAILURE. THE CONTACT WAS INFORMED BY THE DEALER THAT IF THERE WERE NO WARNING LIGHTS ILLUMINATED, TO BRING THE VEHICLE IN. THE CONTACT STATED THAT ON HER WAY TO THE DEALER, SEVERAL THE WARNING LIGHTS ILLUMINATED AND THE VEHICLE STALLED. THE CONTACT COASTED TO THE SIDE OF THE ROADWAY AND THE VEHICLE WAS TOWED TO THE DEALER TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE RODS AND PISTON FAILED AND THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT STATED THAT SHE RECENTLY HEARD A KNOCKING SOUND COMING FROM UNDER THE HOOD AND HAD CALLED THE SAME DEALER AND WAS INFORMED TO SCHEDULE AN APPOINTMENT. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 71,200.