NHTSA Complaint #11377954 — 2008 CHRYSLER TOWN AND COUNTRY

I HAVE A 2008 CHRYSLER TOWN & COUNTRY MINIVAN THAT IS IN MINT CONDITION. I BROUGHT MY VAN TO A DEALERSHIP FOR A REPAIR. THERE WAS ALSO A RECALL FOR THE DRIVER SIDE AIRBAG. THE ISSUE IS 14 PEOPLE HAVE BEEN INJURED BY THE PLASTIC EMBLEM THAT HAS BECOME LOOSE AND CAN BECOME A PROJECTILE IN THE EVENT OF AIRBAG DEPLOYMENT. THE TECH SAID THE RECALL HAS THEM REMOVE THE EMBLEM ON THE STEERING WHEEL AND THEY DON'T REPLACE IT WITH ANYTHING. MOST PEOPLE DECLINE IT BECAUSE THEY DON'T LIKE THE WAY IT LOOKS. I TOLD HIM I DID NOT WANT THIS RECALL PERFORMED ON MY CAR UNTIL CHRYSLER HAS A BETTER FIX. UNFORTUNATELY, THE TECH FORGOT TO TAKE THE WORK ORDER FOR THE RECALL OFF IN THE COMPUTER AND THEY REMOVED THE EMBLEM ANYWAY. ALSO SCRATCHED THE LEATHER ON THE STEERING WHEEL WHEN THEY WERE PRYING THE EMBLEM OFF. YOU CAN IMAGINE MY HORROR WHEN I PICKED MY CAR UP AND FOUND THAT A DECORATIVE TRIM PIECE WAS RIPPED OFF. NO REPLACEMENT OF ANY KIND, JUST AN OPEN GAPE WITH HOLES WHERE THE EMBLEM USED TO BE ON THE STEERING WHEEL. VERY NOTICEABLE!! THIS IS UNACCEPTABLE AND I WANT TO PUT IT OUT THERE THAT CHRYSLER LIED IN THEIR PRESS RELEASE ON JULY 14, 2020. THIS IS WHAT THEY SAID...CHRYSLER WILL NOTIFY OWNERS, AND DEALERS WILL REPLACE THE DRIVER'S AIR BAG COVER WITH A REDESIGNED COVER, FREE OF CHARGE.. AT THIS TIME THERE IS NO FIX! THERE IS NO REDESIGNED COVER! DON"T HAVE A RECALL IF YOU DON'T HAVE A FIX FOR DAMAGE TO YOUR CUSTOMERS CAR! CALLED CHRYSLER AND THEY STILL HAVE NO FIX FOR THIS. WHAT! WAY TO STICK IT TO YOUR CUSTOMERS! THEY DON'T HAVE ANY MORE LAWSUITS BUT LEAVE THE CAR OWNER WITH DAMAGE TO THEIR CAR. WHAT IF I WANTED TO SELL MY CAR? THIS DEVALUES IT! THANKS CHRYSLER!! I WANT TO KNOW IF THE CEO, MR. MANLEY, OF CHRYSLER WOULD APPRECIATE ME GOING IN HIS CAR AND REMOVING A DECORATIVE PIECE OF TRIM OR EMBLEM WITH NO REGARD FOR HOW IT MAKES THE CAR LOOK? YOU KNOW IT WOULD NOT BE OK!