NHTSA Complaint #11377854 — 2016 TESLA MODEL X

SUSPENSION issue reported to NHTSA

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Complaint Details

ODI Number	11377854
Vehicle	2016 TESLA MODEL X
Component	SUSPENSION
Date of Incident	December 3, 2020
Date Filed	December 4, 2020
Mileage	25,840 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

THE CONTROL ARM FOR THE FRONT DRIVER SIDE WHEEL BROKE ALL OF A SUDDEN. THERE WAS NO IMPACT THAT CAUSED THIS. I HEARD A LOUD METAL GRINDING NOISE WHILE REVERSING THE CAR OUT OF GARAGE, WHILE THE CAR WAS RESISTING TO MOVE BACK. THE WHEEL ALSO STARTED RUBBING AGAINST THE WALLS & DAMAGING IT. CALLED THE TOWING SERVICE & THEY FOUND THE CONTROL ARM BROKEN & GRINDING AGAINST THE WHEEL. THE FRONT SUSPENSION COULD HAVE COLLAPSED IF I HAD DRIVEN EVEN A LITTLE BIT. FINALLY TOWED BACK TO SERVICE CENTER, AWAITING FOR A RESPONSE FROM TESLA SERVICE TEAM

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