NHTSA Complaint #11377842 — 2016 TESLA MODEL S

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11377842
Vehicle	2016 TESLA MODEL S
Component	ELECTRICAL SYSTEM
Date of Incident	December 1, 2020
Date Filed	December 4, 2020
Mileage	36,333 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NV

Consumer Description

THE ONLY MANUAL FOR OPERATION OF MY CAR IS ON SCREEN. THE CAR COMPUTER WILL NOT LOAD THE SCREEN FOR THE MANUAL SO WE HAVE BEEN UNABLE TO ACCESS ANY SAFETY OR OPERATION MANUALS FOR MONTHS. I AGAIN TOOK MY CAR TO TESLA SERVICE THIS WEEK AND THE SERVICE DEPARTMENT SAID THEY HAVE NO FIX. THERE IS NO OTHER OPERATION MANUAL AND TO WAIT FOR A FIRMWARE UPDATE THEY MAY HELP BUT THEY ARE NOT SURE. THEY REFUSED TO REPLACE THE MCU. MY CAR IS STILL UNDER FULL WARRANTY. WE SUSPECT THE ISSUES WITH LOADING THE MANUAL IS RELATED TO FAILURE OF THE TOUCHSCREEN/MCU. WE HAVE HAD INCREASING EPISODES OF OUR SCREEN GOING DARK REQUIRING US TO PULL OVER AND NOT DRIVE UNTIL COMPUTER REBOOTS. WE ARE UNABLE TO USE OUR BACK UP CAMERA WHEN THE SCREEN IS BLACK. THE MAP FEATURES LOADS VERY SLOWLY. THIS IS A COMPLEX CAR AND WE NEED TO BE ABLE TO LOOK UP INFORMATION REGARDING SAFE OPERATION

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