NHTSA Complaint #11377754 — 2013 CHEVROLET SUBURBAN

TL* THE CONTACT OWNS A 2013 CHEVROLET SUBURBAN. THE CONTACT STATED THAT VARIOUS ELECTRICAL FAILURES WOULD INTERMITTENTLY OCCUR WHILE DRIVING AT VARIOUS SPEEDS. THE CONTACT STATED THAT THE AUTOMATIC DOORS WOULD INDEPENDENTLY LOCK AND UNLOCK, SEVERAL WARNING LIGHTS WOULD FLASH ON THE INSTRUMENT PANEL, AND THAT THE HOME SCREEN WOULD FLICKER ON AND OFF. ONCE THE FAILURE OCCURRED, THE VEHICLE WOULD STALL WITHOUT WARNING. EACH TIME THE FAILURE OCCURRED, THE CONTACT PULLED OFF TO THE SIDE OF THE ROAD, MANUALLY SHIFT THE BATTERY CABLES UNDERNEATH THE HOOD AND RESTART THE VEHICLE. THE CONTACT HAD TAKEN THE VEHICLE TO AN INDEPENDENT MECHANIC WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE CONTACT ALSO CONTACTED THREE DIFFERENT DEALERS, GOLD RUSH CHEVROLET (570 GRASS VALLEY HWY, AUBURN, CA 95603), JOHN L SULLIVAN CHEVROLET (350 AUTOMALL DR, ROSEVILLE, CA 95661) AND WINNER CHEVROLET (1624 S CANYON WAY, COLFAX, CA 95713), ALL OF WHOM STATED THAT THEY HAD NEVER HEARD OF SUCH A FAILURE. UPON INVESTIGATION, THE CONTACT DISCOVERED NHTSA CAMPAIGN NUMBER: 14V614000 (ELECTRICAL SYSTEM) WHICH HE LINKED TO THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 160,000.