NHTSA Complaint #11377510 — 2020 TESLA MODEL S

TL* THE CONTACT OWNS A 2020 TESLA MODEL S. THE CONTACT STATED WHILE REVERSING FROM HIS GARAGE, THE STEERING WHEEL SEIZED. THE CONTACT STATED STEERING ASSIST REDUCE, AUTOPILOT SAFETY CONVENIENCE FEATURE UNAVAILABLE AND PARK ASSIST UNAVAILABLE WARNING LIGHTS WERE ILLUMINATED. THE CONTACT CALLED THE HELPDESK FOR TESLA FOR HELP TO RESET THE SYSTEM. THE CONTACT STATED THAT THE FAILURE RECURRED. THE CONTACT STATED WHILE DRIVING 65 MPH, THE STEERING WHEEL SEIZED WITH THE SAME PREVIOUS WARNING LIGHTS ILLUMINATED. THE CONTACT PARKED ON THE SIDE OF THE ROAD. THE CONTACT CALLED THE HELPDESK AND WAS ABLE TO RESET THE SYSTEM AGAIN. THE VEHICLE WAS TAKEN TO TESLA (840 PROVIDENCE HWY, DEDHAM, MA 0202; (781) 471-3001), WHERE THE VEHICLE WAS BEING DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 3,000.