NHTSA Complaint #11557149 — 2020 TESLA MODEL S

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11557149
Vehicle	2020 TESLA MODEL S
Component	STEERING
Date of Incident	November 24, 2023
Date Filed	November 28, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AL

Consumer Description

Front linkages and half shafts have failed for the second time on the vehicle. They were replaced in Feb of 2022 and now (Nov. 2023) need the replacement again after normal driving conditions. Tesla service center adviser (Briarcliff Road in Atlanta) admitted that these parts fail frequently at this rate and need multiple replacements. If the parts fail, steering would be lost, potentially leading to loss of control of the vehicle. Tesla has published a service bulletin on the issue but charges a very high rate for the service. One service adviser claimed that the VIN of the vehicle does not meet the service bulletin [XXX] , though the service bulletin clearly states that all cars produced between 2014-2020 meet the criteria. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

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