NHTSA Complaint #11377398 — 2020 RAM 1500

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11377398
Vehicle	2020 RAM 1500
Component	ELECTRICAL SYSTEM
Date of Incident	October 28, 2020
Date Filed	December 1, 2020
Mileage	25,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NC

Consumer Description

THE 2020 RAM UCONNECT 8.4 SCREEN TURNS OFF RANDOMLY AND REBOOTS AND WILL DO IT MULTIPLE TIMES WITHIN A 10-20 MINUTE TIME SPAN. SOMETIMES 3-4 TIMES BACK TO BACK RAPIDLY. I TOOK IT IN AND THE DEALER SAID THERE WAS AN UPDATE AVAILABLE (EVEN WHEN UCONNECT SAID THERE WASN'T) AND THEY FLASHED IT. WHICH RESET ALL OF MY SETTINGS. IT DID IT AGAIN THE SAME DAY. WHICH TELLS ME IT HAS NOTHING TO DO WITH AN UPDATE ISSUE. PLEASE FIX. NAVIGATION, MEDIA, PHONE CALLS ARE ALL LINKED INTO THIS ONE SYSTEM WHICH CAN BE DANGEROUS WHEN YOU HAVE TO DIVERT YOUR ATTENTION ELSEWHERE TO DEAL WITH THIS PROBLEM. IT WILL HAPPEN WHEN DRIVING, SITTING STILL, PARKED, DURING REMOTE STARTS, ANYTIME.

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