NHTSA Complaint #11377368 — 2013 KIA SOUL

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11377368
Vehicle	2013 KIA SOUL
Component	ENGINE
Date of Incident	November 10, 2020
Date Filed	December 1, 2020
Mileage	154,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WA

Consumer Description

AFTER SC176 RECALL REPAIR THE VEHICLE STILL DID NOT RUN CORRECTLY. AFTER ESCALATING FOR A VP, KIA REPLACED THE CATALYTIC CONVERTER. I ASKED FOR THE PARTS BUT KIA SAID THE PARTS WERE THEIRS.THE ENGINE SEEMED TO BE RUNNING CORRECTLY BUT FAILED IN NOV. 2020. I WENT ABOUT A MILE WITH THE CAR AFTER IT WAS SITTING FOR 2 DAYS AND THE CHECK ENGINE CAME ON AND BLINKED AND ENGINE RAN ROUGH. I HAD IT TOWED TO THE KIA REPAIR. KIA SAID I NEEDED A NEW ENGINE, WITH PARTS AND LABOR WOULD BE 6K TO INSTALL. I TALKED WITH 2 MECHANICS BESIDES KIA AND BOTH SAID THAT THE CAR AGE AND MILES IT SHOULD NOT HAVE FAILED AND THAT IT HAD TO BE AN OVER HEATING ISSUE BUT IT NEVER OVERHEATED. I FOLLOWED MAINTENANCE SCHEDULE FOR MOST OF THE LIFE OF THE CAR.

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