NHTSA Complaint #11377295 — 2013 CADILLAC SRX

I BOUGHT MY CADDY IN 2015 (AFTER DEFECT WAS MADE KNOWN TO REPAIR SHOPS) AT CARMAX. REPLACED LIGHT BULB 1/2020. THE PROBLEM IS THE HEADLIGHT HOUSING LETS WATER IN DIMMING BULB UNTIL NIGHT DRIVING IS IMPOSSIBLE! I RECIEVED THE NOTICE FROM GM ABOUT HEADLIGHT DEFECT LATE MARCH 2020. THE PANDEMIC HIT AND I DIDNT HAVE THE $ OR WILLINGNESS TO EXPOSE MYSEF TO COVID. GM GAVE OWNERS UNTIL JUNE 2020 TO MAKE THE REPAIR OUT OF POCKET AND FILE FOR REIMBURSE MENT. 6 MONTHS LATER CUSTOMERS ARE STILL WAITING ON CHECKS FOR REIMBUIRSEMENT. GM REFUSES TO REOPEN THE MATTER AND FEELS THEY HAVE DONE ENOUGH TO MAKE THIS RIGHT FOR CUSTOMERS. THIS WILL EVENTUALLY CAUSE A WRECK AND POSSIBLE DEATH.