NHTSA Complaint #11377218 — 2016 TESLA MODEL X

SUSPENSION issue reported to NHTSA

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Crash

Complaint Details

ODI Number	11377218
Vehicle	2016 TESLA MODEL X
Component	SUSPENSION
Date of Incident	October 30, 2020
Date Filed	November 30, 2020
Mileage	61,000 miles
Crash	Yes
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

I WAS GETTING HOME, DRIVING INTO MY DRIVEWAY AT A SPEED OF 5 MILES AN HR. I BRAKED TO PARK THE CAR AND I HEARD A JERK AND THE CAR MADE A BIG NOISE AND THEN HIT THE FRONT OF MY HOME DOOR. I REVERSED AND BRAKED TO SEE IF IT WOULD HAPPEN AND IT DID AND THE CAR FELT LIKE IT WAS VERY HEAVY. WE THEN PARKED ON THE DRIVEWAY AND CALLED TESLA ROADSIDE ASSISTANCE AND THEY INFORMED US TO GET IT TOWED TO A TESLA DEALERSHIP. TESLA, REFUSED TO PAY FOR THE TOWING OR THE REPAIRS OR PROVIDE A LOANER CAR. WE REQUESTED THEM TO REPLACE IT AS PART OF THE WARRANTY, WHICH THEY REFUSED TO DO. WE UNDERSTAND THERE ARE MANY PEOPLE WHO ARE DEALING WITH A SIMILAR ISSUE. THIS IS VERY CONCERNING THAT TESLA IS KNOWINGLY PUTTING OUR LIVES AT RISK, INSTEAD OF ADDRESSING A KNOWN ISSUE.

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