NHTSA Complaint #11377179 — 2016 TESLA MODEL X

SUSPENSION issue reported to NHTSA

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Vehicle Towed

Complaint Details

ODI Number	11377179
Vehicle	2016 TESLA MODEL X
Component	SUSPENSION
Date of Incident	November 2, 2020
Date Filed	November 30, 2020
Mileage	34,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	DC

Consumer Description

TL* THE CONTACT OWNS A 2016 TESLA MODEL X. EQUIPPED WITH TIRE BRAND: BRIDGESTONE TIRES, TIRE LINE TO1027257-00-8, TIRE SIZE: 275/45R/20 CCLXS, DOT # UNKNOWN. THE CONTACT STATED THAT THE VEHICLE'S STEERING HAD BEEN SHAKING IN THE CONTACT'S HAND WHILE DRIVING. THE CONTACT'S DAUGHTER WAS DRIVING THE VEHICLE AND SHE FELT A BOOM IN THE VEHICLE. THE TWO TIRES ON THE PASSENGER SIDE OF THE VEHICLE HAD FLATTENED.THE VEHICLE WAS TOWED TO THE DEALER TESLA 52 DERWOOD CIR, ROCKVILLE, MD 20850 (301) 738-6523 . THE DEALER SAID THAT THE ENTIRE SUSPENSION SYSTEM HAD FAILED. THE CONTACT HAD THE REPAIRS COMPLETED AT THE DEALER AT A COST OF $8,000. THE MANUFACTURER STATED THAT THE WARRANTY HAD EXPIRED AND WOULD NOT ASSIST WITH THE REPAIR COSTS. THE FAILURE MILEAGE WAS 34,000. *BF*JB

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