NHTSA Complaint #11377174 — 2012 VOLKSWAGEN TIGUAN

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN TIGUAN. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE POWER STEERING FAILED TO OPERATE AS NEEDED. THE ELECTRONIC POWER STEERING SYMBOL APPEARED ON THE INSTRUMENT PANEL. THE CONTACT HAD TAKEN THE VEHICLE TO AN INDEPENDENT MECHANIC ON SEVERAL DIFFERENT OCCASIONS WHERE THE RACK AND PINION, STEERING ANGLE SENSOR, CLOCKSPRING, AND THE POWER STEERING CONTROL MODULE WERE ALL REPLACED. THE COMPUTER SOFTWARE IN THE VEHICLE WAS ALSO UPDATE HOWEVER, THE FAILURE PERSISTED SHORTLY AFTER EACH REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OFFERED NO ASSISTANCE. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS 91,000.