NHTSA Complaint #11377109 — 2017 FORD EXPLORER

TL* THE CONTACT OWNS A 2017 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 60-65 MPH, THE VEHICLE STARTED OVERHEATING. THE CONTACT STATED THAT PRIOR TO THE FAILURE, THE VEHICLE HAD RECEIVED AN OIL CHANGE AND THE COOLANT AND OTHER UNSTATED FLUIDS WERE TOPPED OFF. THE CONTACT PULLED OVER TO THE SIDE OF THE ROADWAY AND HAD THE VEHICLE TOWED TO MAPLECREST FORD LINCOLN OF UNION LOCATED AT 2800 SPRINGFIELD AVE, SUITE 1, VAUXHALL, NJ 07088, WHERE THE VEHICLE WAS DIAGNOSED. THE CONTACT WAS INFORMED THAT COOLANT WAS FOUND IN THE ENGINE AND ALSO THAT THE WATER PUMP WAS DEFECTIVE. THE VEHICLE WAS NOT REPAIRED DUE TO THE REPAIR COST. THE CONTACT WAS ALSO INFORMED THAT THE WARRANTY HAD EXPIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 16V925000 (ENGINE AND ENGINE COOLING) AS A POSSIBLE SOLUTION TO THE FAILURE HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE BUT PROVIDED NO FURTHER ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 65,000.