NHTSA Complaint #11376978 — 2020 KTM 790 ADVENTURE R

THE TFT DASHBOARD HAS A HISTORY OF GOING BLANK WHILE RIDING. I.E. THE SPEEDOMETER, TACHOMETER, WARNING LIGHTS, GEAR INDICATOR, TRACTION CONTROL INDICATOR, RIDER MODE ETC HAVE DISAPPEARED WHILE RIDING. IF YOU CYCLE THE BIKE DOWN BY TURNING THE IGNITION KEY TO THE OFF SETTING AND THEN RESTARTING THE BIKE IT RESETS THE TFT DISPLAY, BUT CAN AND HAS HAPPENED REPEATEDLY. THIS OBVIOUSLY IS A SAFETY ISSUE AND IS DOCUMENTED ON YOUTUBE FOR VARIOUS KTM MODELS AND YEAR. THIS FIRST OCCURRED ON MY BIKE AUGUST 5TH OF 2020. IT OCCURRED TWICE THAT DAY AND AGAIN AT A LATER DATE. POSSIBLY A CAUSATION OF THE ABOVE OR A SECOND INDEPENDENT FAILURE IS THAT THE TFT DISPLAY FORMS CONDENSATE ON THE INSIDE OF THE GLASS WHEN CONDITIONS ARE RIGHT. THIS SUBSEQUENTLY INTRODUCES MOISTURE INTO A HIGHLY SENSITIVE ELECTRICAL DEVICE, WHICH COULD CAUSE FAILURES. THE CONDENSATE HAS BEEN BAD ENOUGH TO OBSCURE IMPORTANT DASH DATA WHILE RIDING. I BELIEVE THE CONDENSATE FIRST FORMED IN MARCH OF 2020 AND HAS REPEATEDLY DONE SO EVEN AFTER NEW DASHES WERE REPLACED UNDER WARRANTY. I INCLUDED PICTURES OF BOTH ISSUES AND CIRCLED THE AREAS OF CONDENSATION AS WELL AS THE BLANK DISPLAY WHILE DRIVING. THE TFT GOING BLANK HAPPENED WHILE DRIVING AT SPEED (55-75MPH) ON PAVED ROADS, NICE WEATHER BUT SUNNY. THE TFT CONDENSING HAPPENS AFTER THE BIKE HAS SAT, LIKE FIRST THING IN THE MORNING. IT SEEMINGLY OCCURS IN THE SPRING AND FALL WHEN TFT DISPLAY CAN GET HOT ENOUGH COMPARED TO THE AMBIENT OUTSIDE TEMP. IT DOESN'T SEEM TO HAPPED IN THE SUMMER WHEN THE TEMPS OF THE TFT DISPLAY AND THE OUTSIDE ARE SIMILAR. IT ALSO DOESN'T SEEM TO HAPPEN IN THE WINTER AS OF YET, PERHAPS BECAUSE THE COLD AMBIENT TEMPS KEEP THE TFT COOL ENOUGH. THIS ISSUE OCCURS BECAUSE OF AIR TEMP CONDITIONS RATHER THAN ROAD CONDITIONS. THE TFT DISPLAY HAS BEEN REPLACED WITH OEM 2 TIMES ALREADY.