NHTSA Complaint #11374643 — 2020 KTM 790 ADVENTURE R

THE FRONT BRAKE SYSTEM BRAKES UNEVENLY AT SLOW SPEEDS. IT IS MOST NOTICEABLE WHEN COMING TO A STOP DOWNHILL. IT FEELS AS IF THERE IS A STICKY OR UNEVEN AREA ON THE ROTORS. IT IS NOT FELT IN THE BRAKE LEVER. YOU FEEL IT IN THE WHOLE BIKE. THERE IS ALSO BRAKE FLUID LEAKING FROM UNDER THE RESERVOIR CAP. THIS ALL STARTED HAPPENING AROUND THE FIRST 1000 MILES OF RIDING. I HAVE TAKEN IT IN TO TWO DIFFERENT KTM DEALERS FOR REPAIR. THE PROBLEMS ARE STILL THERE. IT IS NOW BACK IN THE SHOP FOR A THIRD TIME WITH THESE PROBLEMS. I CONTACTED KTM NORTH AMERICA AND THEY SAID THAT THE UNEVEN BRAKING IS A NORMAL CHARACTERISTIC OF FLOATING ROTORS. I DO NOT BELIEVE THIS. I HAVE BEEN RIDING FOR 35 YEARS AND HAVE NEVER EXPERIENCED THIS. I CONTACTED GALFER AND RACE TECHNOLOGIES, THE MAKERS OF THE BRAKES FOR THIS MOTORCYCLE. THEY BOTH SAID THAT THIS IS NOT A NORMAL CHARACTERISTIC OF FLOATING ROTORS AND THAT SOMETHING IS WRONG WITH THE BRAKES. GALFER ALSO SAID THAT THEY HAVE HAD OTHER RIDERS CONTACTING THEM WITH THE SAME ISSUE. THERE ARE ALSO OTHERS ONLINE (AROUND THE WORLD) EXPERIENCING THESE ISSUES SO KTM KNOWS ABOUT THE PROBLEM. SOME RIDERS HAVE RECEIVED NEW ROTORS AND PADS, SOME ENTIRE NEW WHEELS UNDER WARRANTY. SOME OF US HAVE RECEIVED NOTHING AND HAD TO PAY FOR SERVICE THAT SHOULD HAVE BEEN COVERED UNDER WARRANTY. SOME OF THE RIDERS THAT HAVE HAD THEIR ROTORS REPLACED HAD THE PROBLEM COME BACK. IS IT BAD ROTORS, PADS, WHEELS? SOME ARE SPECULATING THAT IT IS HUBS OUT OF TRUE CAUSING THE PROBLEM. WE ARE LOOKING FOR KTM TO ACTUALLY SOLVE THE ROOT CAUSE AND COME UP WITH A PERMANENT FIX. WE DON'T WANT NEW PARTS PUT ON THAT ARE JUST GOING TO FAIL AGAIN AFTER OUR WARRANTIES HAVE EXPIRED. THESE BRAKING ISSUES HAVE MANY OF US CONCERNED. MOTORCYCLING IS ALREADY A RISKY ENDEAVOR. WE SHOULDN'T HAVE TO WORRY ABOUT OUR BRAKES FUNCTIONING PROPERLY.