NHTSA Complaint #11376848 — 2019 NISSAN MURANO

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING issue reported to NHTSA

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Complaint Details

ODI Number 11376848
Vehicle 2019 NISSAN MURANO
Component FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Date of Incident
Date Filed
Mileage 10,300 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NC

Consumer Description

THE PROBLEM WITH THIS VEHICLE IS THAT THE AEB WARNING LIGHT KEEPS COMING ON AND THEN RANDOMLY GOING OFF ON THE DASH WHILE I'M DRIVING, AND I FEEL UNSAFE IN THIS VEHICLE NOT KNOWING WHETHER THE AEB AND FRONT END/REAR END CRASH AVOIDANCE SYSTEMS ARE WORKING OR ARE NOT WORKING. I TOOK THE VEHICLE INTO MY LOCAL DEALER, MICHAEL JORDAN NISSAN IN DURHAM, NC, ON MONDAY NOVEMBER 16, 2020, TO FIND OUT WHAT WAS WRONG. THE AEB INDICATOR LIGHT WAS NOT ON WHEN I DROVE IN. THE DEALER'S SERVICE DEPARTMENT COULD NOT ASCERTAIN IF ANYTHING WAS WRONG OR NOT, OR WHY THE LIGHT WAS COMING ON AND GOING OFF, OR PROVIDE ME WITH OPTIONS. AS I LEFT THE DEALERSHIP TO GO TO A DOCTOR'S APPOINTMENT, THE AEB WARNING LIGHT WENT ON--I COULD NOT RETURN TO THE DEALERSHIP, WHERE I HAD BEEN FOR ALMOST 3 HOURS, BECAUSE OF MY DOCTOR'S APPOINTMENT. I FEEL UNSAFE IN THIS VEHICLE AS I NEVER KNOW IF THE AEB SYSTEM IS OR IS NOT WORKING.

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