NHTSA Complaint #11376818 — 2017 TESLA MODEL S

EXPERIENCING REGULAR BLACKOUTS OF MAIN SCREEN FORCING ME TO STOP DRIVING AND WAIT FOR REBOOT (UNLESS TRIGGERED MANUALLY AS PER TESLA SC ADVICE). COMPLETE BLACKOUTS HAVE HAPPENED REGULARLY ABOUT 5-7 TIMES OVER THE LAST 2 MONTHS, LATEST BEING NOV 17 AT 6:30PM. TESLA SERVICE CENTER RAN DIAGNOSTICS ON LATEST OCCURRENCE AND CLAIM FIRMWARE ISSUE AS OPPOSED TO EMMC FAULT AS PER EXTENDED WARRANTY COMMUNICATION RECEIVED FROM TESLA ABOUT A MONTH AGO. ACCORDING TO SC DIAGNOSTICS SHOWED 'MCU USING A HIGH AMOUNT OF RESOURCES' AT THE TIME OF FAILURE AND REFERRING TO FIRMWARE ISSUE. NO UPDATED FIRMWARE ETA GIVEN. ASKED ABOUT CHARACTERISTICS THAT DISTINGUISH MCU FAILURE FROM FIRMWARE ISSUE WITH NO RESPONSE FROM SC. SEEMS LIKE TESLA IS AVOIDING AN UNDERLYING MCU FAULT BY CLAIMING FIRMWARE. I AM FINE WITH A NEW FIRMWARE TO FIX THE EXPERIENCED PROBLEM. HOWEVER, I AM NOT SATISFIED WITH JUSTIFYING FAULT WITH FIRMWARE ISSUE BUT NO SOLUTION. THIS MUST BE A WELL KNOWN ISSUE AT TESLA WHICH SHOULD HAVE TRIGGERED AN IMMEDIATE FIRMWARE SOLUTION. NO FIRMWARE SOLUTION TO ME INDICATES AN UNDERLYING PROBLEM. WITH THE EXTENDED WARRANTY ON THE MCU IT IS CLEAR THAT TESLA HAS BEEN FORCED TO RECOGNIZE THE PROBLEM, HOWEVER, WITHOUT ACTUAL SOLUTION FOR CUSTOMER. BLACKOUT HAPPENS WHILE DRIVING. INVESTIGATION OF FIRMWARE ISSUE RELATED TO BLACKOUT PROBLEM NEEDED AND FURTHERMORE, WHAT DISTINGUISHES CHARACTERISTICS OF BLACKOUT GENERATED BY MCU (EMMC) AND FIRMWARE ISSUE.