NHTSA Complaint #11376326 — 2020 BUICK ENCORE GX

TL* THE CONTACT OWNS A 2020 BUICK ENCORE GX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V588000 (SERVICE BRAKES) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE BRAKE PEDAL WAS DEPRESSED WHILE DRIVING DOWN HILL HOWEVER, FAILED TO ENGAGE AS DESIGNED. ADDITIONALLY, THE STEERING WHEEL SEIZED. THE CONTACT ATTEMPTED TO ENGAGE THE PARKING BRAKE. THERE WERE SEVERAL WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TOWED TO JOYCE BUICK-GMC, INC. (38039 CHESTER RD, AVON, OH 44011, (440) 934-6600) TO BE DIAGNOSED. THE MECHANIC DETERMINED THAT THE MASTER CYLINDER, PROGRAM MODULE, BRAKING SYSTEM, AND ENGINE CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED THE CONTACT WITH A CASE NUMBER. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 752.